FAQs

LoopedIn can be used in so many different ways depending on your workflow and needs.

The app revolves around three core components: feedback, roadmaps and announcements. Each of these can be configured with additional features that can be enabled/disabled based on your needs. For example, if you simply wanted a changelog to share publicly, then the Roadmap section and Feedback section can be switched off. Equally, if you just wanted a Roadmap view and an Idea section to capture ideas, the Announcements section can be switched off. It's entirely configurable and completely up to you!

The majority of our users use LoopedIn for:

• Creating product roadmaps
• Announcing updates
• Announcing product news
• Collecting customer ideas
• Prioritizing and validating new ideas
• Collecting and managing customer feedback

Most definitely! With LoopedIn you have the ability to create a public (or private) Ideas board where you can start collecting ideas and feedback directly from your audience.

Yes! With LoopedIn you have the option of creating a standalonde changelog pages, changelogs that are embedded on your Roadmap, or you can create an Updates widget that can be embedded within your own website.

Yes! Public Idea boards, Roadmaps, Updates and Widgets can all be added or embedded to as many websites as you like.

Absolutely. All Roadmaps, Updates and Ideas can be configured at a "Workspace" level, and you can control branding and permissions by Workspace, meaning if you had 5 clients, you could create 5 Workspaces, and then embed your Public Roadmap or Widget for each Workspace/Client.

Alternatively, you could opt for one of our Agency plans, providing you with the option of creating multiple sub-accounts.

Within LoopedIn every Workspace comprises of:

• Ideas
• Roadmap
• Updates
• Feedback

Workspaces can represent different things for different customers. For some, a Workspace might relate to a product whilst for others it might relate to a business, website, or a general grouping of content.

Accounts typically reflect companies whilst workspaces usually reflect a product or a project that a company might have. With each workspace comes a separate Roadmap, Ideas, Updates & Feedback boards, all of which can be customised and embedded separately.

Whilst workspace customisation is pretty granular, there are more white-labelling options at the account level, as well as user management, so it really depends on your use case. Key features that sit at the account level: Custom domains, User management and Single Sign-On.

Absolutey! You can easily configure your own domain via CNAME mapping.

You can have one custom domain per account. However, all of your workspaces can be accessed via this domain.

Yes - all roadmaps can be shared with your internal colleagues. Simply invite them to LoopedIn and they'll be able to view and interact with your roadmaps.

Yes! You can configure our widget and embed this within your own websites and web apps. See ours here

Absolutely. All widgets can be configured to be launched from a custom HTML element of your choice. Simply add this into our configuration and hey presto!

Absolutely. You can embed your widgets on as many websites as you like!

Yes, all our widgets can be installed on any website or service that allows you to add custom HTML or header scripts.

Yes, absolutely! If your customers are already registered/logged in on your app or website, you can use Single sign-on to authenticate them on LoopedIn!

Yes, each tab be renamed, re-ordered or hidden completely.

Yes! Currently we offer four business plans and one is free (forever!), whilst the others are paid for and enable premium features.

Yes. You can downgrade or upgrade at any time. For any upgrade in plan level, your debit or credit card that you provided will automatically be charged a prorated amount for the remainder of the current billing cycle. Subsequent billing cycles will be charged at the full amount of the new plan.

Yes! If you cancel your subscription before the end of your current paid month, your cancellation will take effect immediately and you will not be charged again, however you will be able to use all paid features until the end of your current billing period.

Your payments are handled securely through Stripe, who are the world's most trusted third party provider when it comes to payments. We never store your credit card details or sell your data. Read more about Stripe.

Trello is a super tool - we even use it for our actual development work - however, if like us, you need more product-focused features, more granular roadmap configurations, as well as an easy platform to capture ideas and announce updates, then LoopedIn could be a better fit.

Yes! Beamer is an awesome tool and offers a heap of cool features. Whilst LoopedIn's "Updates" component is not a feature-rich, it still provides many similar features (plus additional Roadmap & Ideas components).

LoopedIn will work across the latest versions of Chrome, Safari, Firefox, Edge and Brave. We would recommend using Chrome as the user experience is optimised for this particular browser.